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Bitmap Viewer prompts an error message at launch and doesn't work anymore. The error message reads "Cannot initialize application: Could not get shell folder ID list".


When tried to launch Bitmap Viewer, it pops out error message as shown in the below screenshot and quits.


The error message indicates that Windows Explorer Shell folder path cannot be resolved.

Please check the registry (regedit) keys in this location, for paths that point to invalid or disconnected locations:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

Example Scenario

Check Windows Explorer Shell Folders (such as Personal [aka My Documents] or My Pictures) points to a location on a remote/network computer, and that location is unreachable.

If so, change the path to local host user profile shell folder (see below):

My Music = %USERPROFILE%\Music

My Pictures = %USERPROFILE%\Pictures

Personal = %USERPROFILE%\Documents

This solved the problem in one specific case.

Article information
Applies to

Bitmap Viewer All version

Last revised07-Apr-2014
CW Number226711