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Summary

When placing PDFs in ArtPro+, the resulting Placed Art may not look OK or may not get processed correctly.

Release date

Monday, August 07, 2017

Symptoms

Some attributes from my placed PDF file do not seem to match the original contents of that placed file.

E.g.: I place a PDF file in my document and the images inside that placed PDF seems to be low-resolution and they remain low-resolution when sending the file directly to the Imaging Engine RIP.

Cause

As of ArtPro+ 16.1, it is possible to place PDF files in a PDF.

Currently only non-Normalized PDF files should be placed though. Full support for placing Normalized PDF - and dealing with the associated metadata (XMP), for e.g., linked images inside the placed PDF - will only be available in the next version.

So, when placing a Normalized PDF file which depends on this metadata to be read correctly, data could be misinterpreted. E.g.: the paths to images (that are only linked and not embedded) cannot be found, so, only the included low-resolution information can be used.

Because there is no full support yet for placing Normalized PDF, ArtPro+ returns an error message when trying to placed PDFs inside a Normalized PDF.

When trying to place a Normalized PDF inside a non-Normalized PDF however, this error is not returned in the official ArtPro+ 16.1 build (build 10024). Which means the user may accidentally place Normalized PDF files, which in turn may not be read correctly.

No such issues are expected with Normalized PDF files (or PDFPLA files) containing Normalized PDF that was placed by another application (place action not done in ArtPro+).

System requirements

The standard system requirements for this product apply (for details, see the product pages on http://www.esko.com).

Dependencies

This hotfix has no known dependencies on other hotfixes or patches.

Installation Instructions

Windows: Double-click the self-extractable installer.

Downloads

To download the hotfix, go to: https://mysoftware.esko.com/Hotfixes/Details/201707006/16.1.

Disclaimer

DISCLAIMER OF WARRANTIES: ESKO GRAPHICS BVBA (HEREINAFTER REFERRED TO AS "ESKO") DOES NOT GUARANTEE THAT YOU WILL BE ABLE TO SUCCESSFULLY DOWNLOAD OR IMPLEMENT ANY HOTFIX, PATCH OR SERVICE PACK, OR ANY OF THE TIPS, SAMPLES OR SUGGESTIONS DESCRIBED IN ANY ESKO PRODUCT SUPPORT DOCUMENTATION, INCLUDING KNOWLEDGE BASE ARTICLES. ALL ESKO TECHNICAL DOCUMENTS, HOTFIXES, PATCHES AND SERVICE PACKS ARE SUBJECT TO CHANGE WITHOUT NOTICE.

LIMIT OF LIABILITY: BY DOWNLOADING OR IMPLEMENTING THE HOTFIXES, PATCHES AND SERVICE PACKS YOU AGREE THAT ESKO HAS MADE NO EXPRESS WARRANTIES TO YOU REGARDING SAID ITEMS, AND THAT SAID ITEMS ARE PROVIDED TO YOU 'AS IS' WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL ESKO OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL LOSS OF DATA, OR LOST BUSINESS PROFITS OR SPECIAL DAMAGES, THAT MAY OCCUR AS A RESULT OF IMPLEMENTING A HOTFIX, PATCH OR SERVICE PACK OR WORKAROUND, OR ANY SUGGESTION OUTLINED IN ANY ESKO PRODUCT SUPPORT TECHNICAL DOCUMENT, EVEN IF ESKO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Article information
Applies to

ArtPro+ 16.1

Created03-Aug-17
Last revised 
Author KKE, DIPE
Case Number 
Contents

What is a Hotfix?

A Hotfix is a software package that you can install on an existing installation of our software. Each hotfix contains fixes for one or more known issues in our released software.

Because there is always a small chance for a hotfix to cause new issues, you should only install Recommended Hotfixes, unless otherwise instructed by your Esko Software Support team.