KB191628847: Licensing - License Manager on Mac gives the following error upon startup "An error occurred during activation/deactivation/repair"

Summary

The License Manager on Mac OS does not start up and gives the following error "An error occurred during activation/deactivation/repair".

Symptoms

• The software cannot launch.
• The License Manager does not startup and gives an error "An error occurred during activation/deactivation/repair".
• After installing the Esko Network License Manager on Mac, when you launch the Esko Network License Manager or Esko Local License Manager, the following error message appears: "An error occurred during activation/deactivation/repair."

Solution

One possible reason for this error is that some licensing system file permissions are broken. This can happen after a software crash, during an unexpected Mac OS system reboot, returning from sleep mode, or others.

You can choose two possible solutions:

• Install or reinstall the Esko Local License Manager (of the same version) or
• Fix the broken file permissions manually.

Method 1:

If you install or reinstall the Esko Local License Manager (not the Esko Network License Manager), the installer will fix the broken file permissions.

If you cannot install or reinstall the Esko Local License Manager, you can execute the manual steps as explained below.

Method 2:

In a Mac OS terminal prompt,

1. Enter the command:

   ls –la "/Library/Application Support/FLEXnet Publisher/Service/11.12.1/FNPLicensingService"

   It should list the file permissions as

   -rwsr-xr-x  /Library/Application Support/FLEXnet Publisher/Service/11.12.1/FNPLicensingService

   Do the same for version '11.14.1' if available.
   
   

2. If the file permission 's' is missing, proceed with the next command:

   sudo chmod 4755 "/Library/Application Support/FLEXnet Publisher/Service/11.12.1/FNPLicensingService"

   You will have to enter your password. Your account needs to be an administrative account.

   Do the same for version '11.14.1' if available.