KB217125020: Automation Engine - Create ArtiosCAD Report from XML task hanging or erroring with "Unable to create system printer DC" message

Summary

Create AtiosCAD Report from XML tasks hang or fail.

Symptoms

Create ArtionsCAD Report from XML tasks hang at 82% and never complete. If multiple of these happen, it could be that it ties up all Automation Engine processing channels. Sometimes, these tasks will error out with the following message in the log file:

"CADX Error: Ouput error number 63 :Unable to create system printer DC."

Solution

Check the Windows Printer Driver being used. If it is using a HP Universal Driver, replace it with a model specific one.

Article information
Applies to	Automation Engine all versions
Created	21-Aug-18
Last revised
Author	APRE
Case Number	00975554

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