Child pages
  • KB223218352: ArtPro+ - Hangs on startup or on open/place/save of files on macOS Mojave
Skip to end of metadata
Go to start of metadata


Summary

When starting up ArtPro+ on macOS Mojave (10.14), or when opening the file browser to open/place/save files, the computer seems to hang/freeze up for a few seconds.

These hangs/freezes are related to the new Security & Privacy implementation on macOS Mojave (10.14).

Startup and file browsing in ArtPro+ could react very slow in case the 'Allow the apps to control your computer' setting is enabled for 'Accessibility'.

This setting could have been enabled automatically or you have might have manually enabled it after seeing a similar message as the one below on macOS Mojave (10.14):

Symptoms

Starting up ArtPro+ immediately freezes your computer for about 5 seconds, or you notice delays or similar freezes/hangs when opening the file browser in ArtPro+ (i.e. to save, open or place files).

Solution

  1. Go to System Preferences > Security & Privacy > Accessibility.
  2. Under Allow the apps below to control your computer, make sure ArtPro+ is disabled.

Article information
Applies to

ArtPro+

ArtProPlus

Created

  

Last revised 
AuthorNATDE
Case Number 
Contents