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Summary

This KB article describes what you can do when the check step of a Check & Recalibrate session returns the warning:

"Error saving check history to device"

Symptoms

An "Error saving check history to device" warning is displayed at the bottom of the results page of the check step:

The Device Manager log file (located at: \\localhost\bg_data_cms_v010\w\devicemanager\devicemanager.log) will also contain the following error message:


12:26:32: ERROR - WriteToFile: couldn't open file \\INTAE01\bg_data_cms_v010\w\devicemanager\000\003.device for writing.

12:26:32: ERROR - Save failed for device 003 (device ID 003).

12:26:32: ERROR - Couldn't save device factory for station INTIE02.


Solution

  1. The Check & Recalibrate results and history are stored in the Color Engine Database (check the Preferences for the exact location: Edit > Preferences > Database).
  2. Add the "w" folder from the Color Engine Database (\\localhost\bg_data_cms_v010\w) to the exclusion list of the Anti-Virus software running on the system, sharing the Color Engine Database.
Article information
Applies to

Color Pilot all versions

Color Engine Pilot all versions

Created

  

Last revised

 

Author SDOB
Case Number 01150880
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