KB226394631: PackProof - Launching task returns Error "Access refused"

Summary

Launching task fails and the log file returns error "Access refused".

Solution

Stop the BGMD Service,
Delete the SPT.hk file located in \Esko\bg_data_fastserver_v100\Tmp on the Automation Engine Server.
Finally restart the BGMD service again.

This is a "house keeping" file that keeps track of files in the Proof Server. It may contain old information from a previous Proof Server running on a different host, which would lead into issues. It is continuously updated while the BGMD service is running, hence the need to stop the service first.

Article information
Applies to	PackProof all versions
Created	15 Nov 2018
Last revised
Author	MOAM
Case Number	01077668

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