KB170997275: Automation Engine - Prepare for viewing task fails

Summary

The Prepare for viewing task fails.

Symptoms

In the task log file, you will find the following entry:

Entered stage "Waiting to Initialize"
Entered stage "Initializing"
WARNING: Failed to initialise BGCMS (TCMS)

brixsdb : error during initialisation
Entered stage "Working"

Solution

1. Run the Brix task in CMD window, for more information see:

   Content by label

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   Running the Brix task in CMD windows with debug of CMS enabled:

   C:\Esko\bg_prog_fastserver_v140\bin_ix86>sdbtask --ticket=t.
   Task 00000001 entered stage "Waiting to Initialize"
   Task 00000001 entered stage "Initializing"
   ERROR : Unable to push file C:\Esko\bg_data_cms_v010\w\cmn\cms.cfg
   ERROR : No Illuminant with this name available
   ERROR : CMS data tree not compatible with current software
   ERROR : Could not create illuminant.
   Task:00000001 WARNING: Failed to initialise BGCMS (TCMS)
   
   Task 00000001 logged: brixsdb : error during initialisation
   
   Task 00000001 entered stage "Working"

   Seems CMS is broken.

2. Repair Color Management from DVD.

3. Restore color management data from the "last known good" backup.