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Text scraper cannot extract/store text from multi-page PDFs that are not Version 1.


  • In WebCenter 22.11, multi-page documents that are not Version 1 shows the following error messages in the Viewer:
  • "Buttons: Select Text, Detect Font, Check Font Sizes
  • First Error Message: "Warning! Textinformation not loaded yet. That might take some seconds"
  • After Waiting some time and trying again: "Error! Could not load text information. Please try again later"".

More Information

For installation instructions and to download the hotfix, go to

Article information
Applies to

WebCenter 22.11



Last revised
Case NumberCS01612673

What is a Hotfix?

A Hotfix is a software package that you can install on an existing installation of our software. Each hotfix contains fixes for one or more known issues in our released software.

Because there is always a small chance for a hotfix to cause new issues, you should only install Recommended Hotfixes, unless otherwise instructed by your Esko Software Support team.