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  • KB76721297: Automation Engine - Error "Upload failed (No connection established) Reason: TimeOut" appears
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Summary

You are currently unable to:

  • Send files to your Automation Engine Server, using the Shuttle application.
  • Upload files to your Automation Engine Server by selecting Upload in the contextual menu of a folder.

Symptoms

While sending a file to the Automation Engine Server via the Shuttle Application or uploading a file to a folder via the Automation Engine Pilot, the following error is displayed: "Upload failed (No connection established). Reason: TimeOut."

Solution

When uploading a file to your Automation Engine Server (via Shuttle or the Automation Engine Pilot), a command is sent from the client machine to the Automation Engine Server. The client opens a new connection via a specific port and waits for an answer from the Automation Engine Server.

When the Automation Engine Server doesn't respond, the request times out.

To verify, open the Automation Engine Pilot via the command prompt:

  1. If not available, create a shortcut for the Automation Engine Pilot on your desktop.
  2. Right click > click Properties.
  3. Note down the path to the executable displayed in Target:and change:
    1. Drive:\Esko\bg_prog_fastservercltnt_v121\jre\bin\javaw.exe -Xmx512m...
      to
    2. Drive:\Esko\bg_prog_fastservercltnt_v121\jre\bin\java.exe -Xmx512m...
  4. Double click the shortcut to open the Automation Engine Pilot.
  5. A command prompt window is opened as well.
  6. Retry your action and keep an eye on the information provided in the command prompt window.
  7. The file upload is performed over a dynamic port.
  8. Ask your internal IT department to open up the port range required - between your Automation Engine Server and Client - in the firewall.
Article information
Applies to

Automation Engine 12.1

Created16-Oct-13
Last revised 
AuthorSTLE
CW Number193315
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