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Summary

While setting up a new Postscript printer to be used with the Automation Engine Print ticket, the error "Unknown PPD specified in ticket" appears when you open the print ticket and select the new printer.

Symptoms

Opening the Print ticket in Automation Engine Pilot gives an "Unknown PPD specified in ticket" error.

Solution

After installation of the postscript printer, you need to restart the Automation Engine Server software. This can be done on the Automation Engine Server Admin web page > Status Overview category then stop and start server.

Article information
Applies to

Automation Engine 12.0

Created29-Jan-14
Last revised 
AuthorJAHI
CW Number 
Contents