Summary

When using the iOS Studio Viewer App you are unable to view any models including the ones that are installed by default inside the application.

When you try to open models in the Visualizer App on the iPhone or iPad you get a spinning wheel and the model never opens.

Symptoms

No matter which model you open, the below screen will show while the spinning wheel will keep spinning.

(in the latest iOS Studio Viewer app, you'll get a proper warning message stating that access to the Camera was denied, and that this needs to be granted in order for you to view files).

Solution

There is a problem with the Studio Viewer if the Camera is not enabled.

  1. Go to the iOS Settings and scroll down in the list until you find the Studio Viewer preferences.
  2. Make sure that Camera is enabled.
  3. Restart the Studio Viewer App.
  4. Cellular data can be off, but you will get a message about it in the Studio Viewer, you can just click it away.
  5. Try to view the model again.
Article information
Applies to

Studio Viewer iOS

Created10-Mar-15
Last revised10-Mar-15
AuthorJORY, SDME
CW Number