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On a Mac client where OS X Lion (10.7) or higher is installed, the Automation Engine Pilot does not launch.

No warning or error dialogs are shown and reinstalling the Automation Engine client does not solve the problem.

When executing the command "java -version in the Console or the Terminal application, the following error message is shown:

No Java runtime present, requesting install
CFMessagePortSendRequest error -1


On Mac, the Automation Engine client does not support Java 7 or higher yet.

In case there is a Java Preference pane in System Preferences and Java 7 is installed, uninstall it.

For more information, go to

The version of Java that should be used is Java 6, provided by Apple.

On Mac OS X Lion (10.7) or higher, Java is not delivered anymore by Apple. However, the first time you try to launch the Automation Engine client, Mac OS X will ask you to install Java.

If this is not the case or you want to manually install Java 6, download and install it from Apple's support site:


Article information
Applies to

Automation Engine 12.1.1 and newer

Last revised29-Sep-14