Summary
The Esko Network License Manager is installed on a Mac and licenses have been activated. But the licenses cannot be accessed by the workstations.
Symptoms
Open the Network License Manager (NLM)
All the licenses show as activated and available but there is a message at the bottom of the window stating: "The License Server is down or not responding. Please restart the License Server".
When checking the Network License Manager log from within the Network License Manager by going to Help > Show License Server Log, you may see a message similar to this:
12:04:55 (esko) EXTERNAL FILTERS are OFF 12:04:55 (esko) Vendor daemon can't talk to lmgrd (License server machine is down or not responding. (-96,7:2 "No such file or directory")) 12:04:55 (esko) EXITING DUE TO SIGNAL 37 Exit reason 512:04:55 (lmgrd) esko exited with status 37 (Communications error) 12:04:55 (lmgrd) Since this is an unknown status, license server 12:04:55 (lmgrd) manager (lmgrd) will attempt to re-start the vendor daemon. 12:04:55 (lmgrd) REStarted esko (internet tcp_port 49187 pid 273) 12:04:55 (esko) FlexNet Licensing version v11.12.0.2 build 145879 x64_mac10 12:04:55 (esko) SLOG: Summary LOG statistics is enabled. 12:04:55 (esko) Server started on localhost for: InitLM 12:04:55 (esko) cusid fcdiaperbag fcgussetedbag 12:04:55 (esko) fcpillowbag fcpouch fcquattrosealbag 12:04:55 (esko) fcsachet fldtp3dx fldtpbarx 12:04:55 (esko) fldtpboostx fldtpbox fldtpcheckx 12:04:55 (esko) fldtpimagex fldtpitrap fldtplabel 12:04:55 (esko) fldtpmapx fldtpptrap fldtpviewx 12:04:55 (esko) fldtpwhite flexcad stdtkshrslv 12:04:55 (esko) stdtkshrslvmp stdtkshrslvpredistort vfsetfull 12:04:55 (esko) vfsetlabels viewercompare 12:04:55 (esko) EXTERNAL FILTERS are OFF 12:04:55 (esko) Vendor daemon can't talk to lmgrd (License server machine is down or not responding. (-96,7:2 "No such file or directory"))
Solution
To check the name of your Mac, go to System Preferences > Sharing > and check the “Computer Name”.
Open a terminal window by going to Applications > Utilities > Terminal. The name that appears in the terminal window should match, exactly, the “Computer Name”.
If these do not match, reboot the Mac.
Once the Mac is rebooted, check to see if the names now match.
If the names still do not match, contact your IT department as this may be controlled at a network level and will require a network administrator to fix.
| Article information | |
|---|---|
| Applies to | Network License Manager all versions |
| Created | 13-Jan-15 |
| Last revised | 13-Feb-15 |
| Author | SACO |
| CW Number | 282193 |