KB170987223: Licensing - How to view and download your licenses on MySoftware

Useful links

If you need to activate or deactivate your licenses, please follow these instructions:
- Page:
KB73059246: Licensing - How to activate or deactivate licenses

If you're new to Esko licensing, you can check out the introduction:

KB197363888: Introduction to Esko licensing

Prerequisites - what do you need to view and download your licenses?

An Esko ID (account - your e-mail address) with 'License Admin'-role, so you can access MySoftware.esko.com

The person who ordered the subscriptions (and who also receives all e-mails) automatically becomes 'License Admin' too.
If you don't have access, you can go to the Manage Esko ID portal and ask your Organization Owner to give assign the License Admin-role to you.

Go to https://mysoftware.esko.com/Licenseportal
Depending on what you want to see, choose 'Not Activated', 'Activated Per Product', 'Activated Per Computer'
When clicking on a line, you will see the details
When clicking on the download-button, you'll download the HTML-file

In this view...	You can see the following...	And you can do the following...
Not Activated	All HTML-files that are not yet activated If a HTML-file is created to upgrade the licenses on a certain computer, you'll see it in the File Type (once an upgrade key file has been activated, it will not be marked as upgrade anymore) If a license is about to expire within 10 days, it will be marked and we will show the number of remaining days	Download HTML-files, so you can activate them
Activated Per Product	All activated licenses, grouped by product If you want to see for a specific product which licenses you have and where they are activated, just click on the product If a license is about to expire within 10 days, it will be marked and we will show the number of remaining days
Activated Per Computer	All activated licenses, listed per computer This view can help you to make sure every user has the correct Esko licenses If a license is about to expire within 10 days, it will be marked and we will show the number of remaining days	Download a HTML-file per computer, if you need to transfer them to another computer

If you don’t select any filter, you see all your licenses
The Locations filter is only visible if your company has multiple locations and if you have access to all locations
In each filter, you can always select one or more items
You will only see items that apply to you
- If you don’t have any ArtPro license, ArtPro will not be visible
- You only see the locations with valid licenses
You can remove items in three ways:
1. By clicking Clear all filters at the top-right
2. By removing them below the filter box
3. By canceling them in the filter list

How does it work?

License types: if you select ‘Permanent licenses’ and ‘Network Licenses’, you will only see your permanent network licenses (AND)
Products: if you filter on ArtiosCAD and ArtPro, you will see both licenses for ArtPro and ArtiosCAD (OR)
Locations: if you filter on Belgium and France, you will see all licenses in Belgium and France (OR)

In any of the views, click 'Export to CSV'
The CSV-report that will be created contains all licenses even if you have applied filters in your view.
Using the filter-options in Excel, you can apply the same filters.

This column...	is...
Company name	Name of your company (or site) as registered in our systems
Country	Country of your company as registered in our systems
City	City of your company as registered in our systems
CompanyCode	Code assigned by Esko to uniquely identify your company or site (you also need this code when creating an Esko ID)
EntitlementID	Name of the HTML-file in which your product keys are bundled when they are created
ProductGroup	Product group to which the license belongs E.g.: ArtiosCAD, Automation Engine,...
Product	Product for which you have a license
ProductKey	Unique code you need to provide when you want to activate a license (typically you activate licenses per HTML-file) This field is empty for upgrade licenses, you receive the product key itself at the time of upgrade
Computer	Computer name on which the licenses are activated If a product key is not activated yet, this is empty
Status	Activated: the license is currently activated on a computer Not activated: the license is currently not activated and can be activated on any computer
LicenseModel	Local: the license can only be used on the computer where it is activated Network: the license is activated on a license server, and can be used on any computer that can connect to the license server
Quantity	Number of licenses that you have
Duration	Permanent: this license is valid forever (unless you upgrade it) Temporary: this license is valid until a certain date

Article information
Applies to	All Esko software with activation-based licensing
Created	22 Jun 2015
Last revised	26 Feb 2018
Author	CLVE
CW Number

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