KB172012451: HD Flexo Screens - Error when launching

Summary

When launching the HD Flexo Screens application, the following error appears:

Symptoms

When launching the HD Flexo Screens application, the following error appears:

Error in loading HD Flexo Screens database, and no database update 
found.

Please re-install HD Flexo Screens

Solution

This error will appear if the SCR_LICFILE.dat file is missing or corrupt. 

SCR_LICFILE.dat can be found in C:\Esko\bg_data_screens_v010 and C:\Esko\bg_data_screens_v020.

This file keeps track of the HD Screens that are installed as well as other information found in HD Flexo Screens, i.e.: database version, date database was updated and date last HD screen was installed.

If this file is missing, the HD Flexo Screens will need to be re-installed from the DVD or ISO.