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Summary

When using the Compare tool in PackEdge, the align functions will give the following error: "Alignment change failed: Cannot retrieve image parameters because: No valid viewer license found!".

Symptoms

Unable to use any alignment functions in the Viewer-Compare tools in PackEdge.

Solution

One must use a local license to work with the alignment tools. Utilizing Network licenses causes error.

Reason

Problem is the Viewer-Compare application. It is a spawned JAVA application and does not know the name of the License Server. This is stored in the lwbrixusr.cfg file and Viewer-Compare has no access to that file.

Article information
Applies to

PackEdge

Created

 

Last revised 
AuthorSRAM
Case NumberCS00520476
Contents