Description
When loading a file in the Merger an error message about a template and an image-size which does not fit appears. Depending on the software version the following message will be displayed:
| Language | Message |
|---|---|
| English | Template and image-size do not match ! Freehand-Tool-Template and image-size do not match ! |
| German | Vorlage und Bildgröße passen nicht zueinander ! Freehand-Tool-Template und Bildgröße passen nicht zueinander ! |
| Spanish | ¡Plantillas y tamaños de la imagen no concuerdan! |
| French | Modèle et taille d'image ne correspondent pas l'un à l'autre ! |
| Italian | Template e grandezza immagine non corrispondono tra loro ! |
| Dutch | Sjabloon en beeldgrootte passen bij elkaar! |
| Japanese | テンプレートとイメージサイズが合いません! |
| Chinese simplified | 范本和图文件尺寸不匹配 |
| Chinese traditional | 範本和圖檔尺寸不匹配！ |
Common causes
The template mentioned in the message is related to the Microcross or Centerline workflow. There you can save the microcross or centerline pattern into a template. To apply this template, the file name of the image needs to contain the template name. This is explained in the DFS-Tools user documentation:
This error happens if the dimensions of the loaded image do not fit the dimensions in the template file.
Troubleshooting steps
- Check if the customer has a Microcross or Centerline license in the file "products.txt" in the run folder of the Digital Flexo Suite. Look for the following entries:
CENTERLINES [ Enabled ]
MICROCROSS [ Enabled ]
In the case you find these entries the template name of the image is wrong or the size of the image is wrong. This is then a mistake of the customer.
In the case you can NOT find these entries this is an error of version 12 and the early versions of 14:
Rename the folder "FTPL" to "FTPL_OLD" in the run folder of the Digital Flexo Suite and restart the Merger.
| Article information | |
|---|---|
| Applies to | DFS |
| Created |
|
| Last revised | |
| Author | JOAC |
| Problemlog Number | |