Description
By default, your Esko software subscriptions are renewed automatically (both monthly and yearly plans). If you don't want to renew your subscription, you need to cancel it. You can do this at any time through our online self-service portal.
- Monthly plans can be cancelled 1 day before the renewal date.
- Yearly plans can be cancelled until 1 month before the renewal date (you will be notified well in advance!)
Procedure
You can cancel your subscription at any time:
- Sign in to esko.com
- Go to My store account > My Software Subscriptions and click Manage subscription.
- Select the subscription (product key) you want to cancel and click Cancel.
Your subscription will now remain valid until the contract expires, and you will not be charged for any subsequent period.
For yearly plans with monthly payments
If you have committed to a yearly plan with monthly payments, you still need to fulfill the payments until the contract stops.
If you need to use Esko software for a couple of months only, you can buy a monthly plan.
For e.g. if you had purchased a yearly subscription in October 2015, you can cancel at any time, but you will need to pay all invoices until October 2016.
| Article information | |
|---|---|
| Applies to | All Esko software on subscription |
| Created | |
| Last revised | |
| Author | CLVE, ELER |
| Case Number | |