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  • KB174663400: WebCenter - ArtiosCAD Defaults installer fails to login with Admin user account
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Summary

When upgrading a WebCenter system and finishing the last step of uploading the ArtiosCAD Defaults to the WebCenter, you need to use an Admin Username/Password to install the ArtiosCAD Defaults. An Admin login containing special characters, such as a point, may cause issues.

Symptoms

One or more of the following symptoms occur:

  • The Defaults installer fails and the Defaults are not uploaded to WebCenter.
  • An error message is displayed stating the User cannot login, even though an Admin User account is used.
  • The Username of the Admin account contains special characters, for example a point '.' in firstname.lastname.

Workaround

Use an Admin account without any special characters such as a point '.' in the Username, such as the ADMIN account. Use this User to install the Defaults.

Article information
Applies to

WebCenter all versions

Created10-Dec-15
Last revised 
AuthorJORY
Case Number 
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