KB174666271: Subscriptions - How are expired subscription licenses renewed

Question

My subscription license expired but I renewed the subscription, how can it be refreshed to show the new expiration date? When the original license file is activated again, it fails with an error message about the license being expired.

Answer

The expired subscription license needs to be selected and deactivated. Once deactivated, the original license key can be activated again. The new expiration date will appear in the License Manager.

Note

This applies only for an HTML license key in the local license manager. It does not apply to “Named User” subscriptions.

Article information
Applies to	Licensing
Created	16 Dec 2015
Last revised	27 Sep 2021
Author	WIWO
Case Number

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