KB174668792: WebCenter - Some Projects cannot Sync to Automation Engine

Summary

Creating Jobs in Automation Engine from WebCenter using a specific Project/Template can fail in case SmartNames were incorrectly used in the Workflow Connection configuration.

Symptoms

Following symptoms may occur:

• The JDF is sent to Automation Engine but is not processed.
• This only happens with some Projects, not all.
• SmartNames are in the Workflow Connection configuration in the Project (or Template).
• SmartNames where typed in manually.

Solution

In this case, it is likely that the SmartNames for OrderID and/or SubOrderID where typed in incorrectly. This causes Automation Engine to be unable to process the JDFs that are sent from WebCenter.

To resolve the issue, inspect your Project/Template Workflow Connection configuration and make sure to add any SmartNames using the SmartName button (+[ ]) and dropdown.