KB175576266: Automation Engine - Viewer does not work after upgrade

Summary

Automation Engine Viewer does not work after upgrade from 14.0 to 14.1.

Symptoms

When trying to open Viewer for any file, an error with the message server can't be reached appears. In addition, you can get a message that the Viewer can't be initialized.

Checking the Viewer Imagelist log file, you will see an error message that Flexnet could not be initialized.

• Page:
  KB100074001: Automation Engine - Where can I find the Viewer log files

Solution

Network License Manager has not been upgraded to the latest version. This causes the Application Server to not see the license.

Workaround

Upgrade Network License Manager to the latest version from the installation DVD.