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  • KB180096787: WebCenter - File not found error during Project Creation
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Summary

When a file in a Template has been removed from the FileStore, following or similar error may occur when creating a Project from that Template (in 12.1.1):

com.eskographics.wc.ejb.WebCenterRemoteException: [UNKNOWNEXCEPTION_TAG] \\CSWCR1411\FileStore\documents\000017\e01d60d10a060a2201be494d631a7619.xml > Caused by: java.io.FileNotFoundException - \\CSWCR1411\FileStore\documents\000017\e01d60d10a060a2201be494d631a7619.xml

or in 14.1.1:

An unknown error occurred. Try your action again, if the problem persists contact your administrator. \\cswcr1411\FileStore\documents\000000\2e7fae3f0a1fe1321cfc4784c98bcdca.png

Symptoms

The file exists in the database and is not seen as deleted, however when checking the FileStore it has been removed.

Solution

To resolve the issue, delete the file from the Template and upload it again to restore the situation.

Article information
Applies to

WebCenter

Created 
Last revised 
AuthorMAEL
Case Number00624326
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