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Summary

The Automation Engine Client installer does not work on Windows 10.

Symptoms

During the installation of the Automation Engine Client, the installer stops with following error message: "The Windows NT major version is not correct (6)".


Solution

This problem is solved as of Automation Engine 16.0.1.

Workaround

Installing the client software happens in two phases:

  1. First the installer itself is unpacked into a temp folder (there is a progress window showing you 'Extracting Files').
  2. Next, the unpacked installer is asking you to install the software ('Welcome to the Esko Automation Engine 16.0 Client Installation Wizard').

In between these two phases, you'll find the installer packages in the user's temp folder (type %temp% in the Run window). The installer kits will be inside a folder with a temporary name (example "pft773B~tmp").

  1. Inside that temp folder go to the folder .\Packages\fastservercltnt_v160 and open the file kitinfo.dat and change the lines:

    WINNTMAJOR=6
    WINNTMINOR=3

    Into:

    ;WINNTMAJOR=6
    ;WINNTMINOR=3
  2. Now save the file and run setup.exe that can be found in the folder .\Packages\fastservercltnt_v160


Article information
Applies to

Automation Engine 16.0

Created 
Last revised

 

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