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Summary

When clicking the Confirm your Esko ID link received via the registered email, error message appears in the web browser:

Activation failed because of the following errors: Token could not be validated.

Symptoms

This error occurs when a user receives two or more Esko ID confirmation emails.

When a new confirmation email is requested, it renews the safe link and the previously received link becomes obsolete.

When clicking the previously received link, you will get this error.

Activation failed because of the following errors: Token could not be validated.

Solution

Please use the most recent link you received via email to confirm your Esko ID or contact Esko support.

Article information
Applies to

Esko ID

Created11-Nov-16
Last revised 
AuthorLAKS
Case Number00671840
Contents