KB183804506: Automation Engine - Pilot slow on clients, but OK on server

Summary

Functions involving Automation Engine Pilot are slow.

Symptoms

The slowness happens on the workstation when starting the Pilot, when editing and launching workflows, launching tasks from Adobe^® Illustrator^® etc.

On the Automation Engine server, the Pilot launches as expected. 

Solution

This indicates it is a network issue.

The workstations were not on the same network as the Automation Engine server and router.

When checking the IP addresses, we found that the address for the server was XXX.X.32.XXX and the address for the workstation was XXX.X.33.XXX. The router had an IP address of XXX.X.32.X

Changing the workstation to have an IP address of XXX.X.32.XXX solved the issue.