KB186686152: FlexProofE - The job stays in the Proof Client queue with the processing status

Summary

This KB describes a possible reason for jobs staying in the Proof Client queue with the status "Processing".

Symptoms

The job arrives in the Proof Client queue and stays in the queue with the status "Processing".

All incoming jobs are stuck with the same status.

In the Proof Server log you will see the following info for that particular job (when the debuglevel key is added to the SYS_0000.xml file).

10/05/2017 13:56:34.791,522,2000,4484,Server,PASWPROOFP01,[JobMgr 134] starts analyzing job
10/05/2017 13:56:35.166,523,2000,5184,Server,PASWPROOFP01,[JobMgr 134] starts preview calculation
10/05/2017 13:56:35.182,524,2000,5424,Server,PASWPROOFP01,[JobMgr 134] preview calculation is finished
10/05/2017 13:56:35.197,525,2000,5424,Server,PASWPROOFP01,[JobMgr 134] starts output calculation
10/05/2017 13:56:35.229,526,2000,5424,Server,PASWPROOFP01,calculateOffset margin_mmXY=(3.0, 3.0), offset_mmXY=(0.0, 0.0)
10/05/2017 13:56:35.291,0,3000,5928,EpsonPrn,PASWPROOFP01,Initialize (First Job)
10/05/2017
 
13:56:35.307,1,0,5928,EpsonPrn,PASWPROOFP01,CBestPrn::ReadInfoFromTicket:
 Image cropped and StopOnCrop flag set, aborting...

Workaround

Open the Proof Client and select the workflow which contains the job.
Go to the Layout tab > Layout options.
Enable the "Print jobs that exceed printable area" option.

Article information
Applies to	FlexProof/E Pack Proof
Created	15 May 2017
Last revised
Author	SDOB
Case Number	00860767

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