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Starting up application results in licensing error.


After starting up Cape Pack 16.0.2 E1, signing in works fine, but then error message pops up showing below message:

Subscription License retrieval error!

Please Contact Esko Customer Support.



Clicking the OK button closes down Cape Pack.

More Information

For installation instructions and to download the hotfix, go to: 

Article information
Applies to

Cape Pack 16.0.2

Last revised 
Author MOBE
Case NumberCS00706540

What is a Hotfix?

A Hotfix is a software package that you can install on an existing installation of our software. Each hotfix contains fixes for one or more known issues in our released software.

Because there is always a small chance for a hotfix to cause new issues, you should only install Recommended Hotfixes, unless otherwise instructed by your Esko Software Support team.