KB189568901: Automation Engine - Hotfix 201704041 for Automation Engine 16.0.2

Summary

PDF Reports created by "Inspect Artwork" or other "Inspect …" tasks (powered by GlobalVision) may fail to open in Adobe^® Acrobat^®, causing an "Access Denied" message.

Release date

Friday, July 07, 2017

Symptoms

Try opening the resulting PDF Report using Adobe^® Acrobat^®. Unless you are logged in or have the share mounted as the same user as BGMD is running under, you will get an "Access Denied" message. However this was working in Automation Engine 16.0.1.

System requirements

The standard system requirements for this product apply (for details, see the product pages on www.esko.com).

Dependencies

This hotfix has no known dependencies on other hotfixes or patches.

Installation Instructions

Stop the master Automation Engine 16.0.2 server (and assistants/standins if any).
Install the hotfix on the server(s).
Restart (them).

Downloads

To download the hotfix, go to https://mysoftware.esko.com/Hotfixes/Details/201704041/16.0.2

Disclaimer

DISCLAIMER OF WARRANTIES: ESKO GRAPHICS BVBA (HEREINAFTER REFERRED TO AS "ESKO") DOES NOT GUARANTEE THAT YOU WILL BE ABLE TO SUCCESSFULLY DOWNLOAD OR IMPLEMENT ANY HOTFIX, PATCH OR SERVICE PACK, OR ANY OF THE TIPS, SAMPLES OR SUGGESTIONS DESCRIBED IN ANY ESKO PRODUCT SUPPORT DOCUMENTATION, INCLUDING KNOWLEDGE BASE ARTICLES. ALL ESKO TECHNICAL DOCUMENTS, HOTFIXES, PATCHES AND SERVICE PACKS ARE SUBJECT TO CHANGE WITHOUT NOTICE.

LIMIT OF LIABILITY: BY DOWNLOADING OR IMPLEMENTING THE HOTFIXES, PATCHES AND SERVICE PACKS YOU AGREE THAT ESKO HAS MADE NO EXPRESS WARRANTIES TO YOU REGARDING SAID ITEMS, AND THAT SAID ITEMS ARE PROVIDED TO YOU 'AS IS' WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL ESKO OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL LOSS OF DATA, OR LOST BUSINESS PROFITS OR SPECIAL DAMAGES, THAT MAY OCCUR AS A RESULT OF IMPLEMENTING A HOTFIX, PATCH OR SERVICE PACK OR WORKAROUND, OR ANY SUGGESTION OUTLINED IN ANY ESKO PRODUCT SUPPORT TECHNICAL DOCUMENT, EVEN IF ESKO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Article information
Applies to	Automation Engine 16.0.2
Created	29-Jun-17
Last revised	07-Jul-17
Author	HAGE
Case Number	CS00867169

Contents

What is a Hotfix?

A Hotfix is a software package that you can install on an existing installation of our software. Each hotfix contains fixes for one or more known issues in our released software.

Because there is always a small chance for a hotfix to cause new issues, you should only install Recommended Hotfixes, unless otherwise instructed by your Esko Software Support team.