The error message "Could not retrieve screen data from the server” appears when opening an Image to Screened Separations ticket, there are no screens showing up in the ticket.
Symptoms
The following error message appears when opening up an Image to Screened Separations ticket, there are no screens showing up in the ticket:
A Hotfix is a software package that you can install on an existing installation of our software. Each hotfix contains fixes for one or more known issues in our released software.
Because there is always a small chance for a hotfix to cause new issues, you should only install Recommended Hotfixes, unless otherwise instructed by your Esko Software Support team.