KB190845195: HOTFIX 201704011 for Imaging Engine 16.0.2

Summary

The error message "Could not retrieve screen data from the server” appears when opening an Image to Screened Separations ticket, there are no screens showing up in the ticket.

Symptoms

The following error message appears when opening up an Image to Screened Separations ticket, there are no screens showing up in the ticket:

"Could not retrieve screen data from the server”.

More Information

For installation instructions and to download the hotfix, go to: https://mysoftware.esko.com/Hotfixes/Details/201704011/16.0.2.

Article information
Applies to	Imaging Engine 16.0.2
Created	11-Jul-17
Last revised
Author	PED
Case Number	CS00854881

Contents

What is a Hotfix?

A Hotfix is a software package that you can install on an existing installation of our software. Each hotfix contains fixes for one or more known issues in our released software.

Because there is always a small chance for a hotfix to cause new issues, you should only install Recommended Hotfixes, unless otherwise instructed by your Esko Software Support team.