KB191634027: Hotfix 201704015 for WebCenter 16.1

Summary

CreateUser SDK call does not correctly check the user limits in the named user license model. WebCenter no longer allows anyone to log in and shows the error that the license count is exceeded.

Release date

Friday, August 11, 2017

Symptoms

In case a PM user is created via CreateUser.jsp SDK call and the named user license model is used, the number of available users is checked against the number of regular users. So, the PM user can be created even though there are no Admin/PM licenses left. This will result in a locked system, since no users can log in at that point.

System requirements

The standard system requirements for this product apply (for details, see the product pages on http://www.esko.com).

Dependencies

This hotfix has no known dependencies on other hotfixes or patches.

Installation Instructions

Expand the ZIP archive and follow the instructions in the Readme file.

Downloads

To download the hotfix, go to: https://mysoftware.esko.com/Hotfixes/Details/201704015/16.1.

Disclaimer

DISCLAIMER OF WARRANTIES: ESKO GRAPHICS BVBA (HEREINAFTER REFERRED TO AS "ESKO") DOES NOT GUARANTEE THAT YOU WILL BE ABLE TO SUCCESSFULLY DOWNLOAD OR IMPLEMENT ANY HOTFIX, PATCH OR SERVICE PACK, OR ANY OF THE TIPS, SAMPLES OR SUGGESTIONS DESCRIBED IN ANY ESKO PRODUCT SUPPORT DOCUMENTATION, INCLUDING KNOWLEDGE BASE ARTICLES. ALL ESKO TECHNICAL DOCUMENTS, HOTFIXES, PATCHES AND SERVICE PACKS ARE SUBJECT TO CHANGE WITHOUT NOTICE.

LIMIT OF LIABILITY: BY DOWNLOADING OR IMPLEMENTING THE HOTFIXES, PATCHES AND SERVICE PACKS YOU AGREE THAT ESKO HAS MADE NO EXPRESS WARRANTIES TO YOU REGARDING SAID ITEMS, AND THAT SAID ITEMS ARE PROVIDED TO YOU 'AS IS' WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL ESKO OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL LOSS OF DATA, OR LOST BUSINESS PROFITS OR SPECIAL DAMAGES, THAT MAY OCCUR AS A RESULT OF IMPLEMENTING A HOTFIX, PATCH OR SERVICE PACK OR WORKAROUND, OR ANY SUGGESTION OUTLINED IN ANY ESKO PRODUCT SUPPORT TECHNICAL DOCUMENT, EVEN IF ESKO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Article information
Applies to	WebCenter 16.1
Created	11-Aug-17
Last revised
Author	IL
Case Number	CS00856804

Contents

What is a Hotfix?

A Hotfix is a software package that you can install on an existing installation of our software. Each hotfix contains fixes for one or more known issues in our released software.

Because there is always a small chance for a hotfix to cause new issues, you should only install Recommended Hotfixes, unless otherwise instructed by your Esko Software Support team.