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Summary

Error messages in Viewer when comparing earlier versions of multi-page graphical file.

Release date

Friday, Aug 11, 2017

Symptoms

When opening (multi-page) graphical files with multiple versions in the Viewer, the thumbnails in the Document Selector do not work. It is not possible to view or compare older versions of the file, errors such as "Cannot read image parameters of file" occur.

System requirements

The standard system requirements for this product apply (for details, see the product pages on www.esko.com).

Dependencies

This hotfix includes the following four hotfixes:

  • HF_201607029_20160923_CS00669074_WCR
  • HF_201607031_20161017_CS00670903_WCR
  • HF_201607032_20160908_CS00662381_WCR
  • HF_201607039_20161202_CS00693599_WCR

Installation Instructions

Expand the ZIP archive and follow the instructions in the readme file.

Downloads

To download the hotfix, go to https://mysoftware.esko.com/Hotfixes/Details/201607045/16.0.

Disclaimer

DISCLAIMER OF WARRANTIES: ESKO GRAPHICS BVBA (HEREINAFTER REFERRED TO AS "ESKO") DOES NOT GUARANTEE THAT YOU WILL BE ABLE TO SUCCESSFULLY DOWNLOAD OR IMPLEMENT ANY HOTFIX, PATCH OR SERVICE PACK, OR ANY OF THE TIPS, SAMPLES OR SUGGESTIONS DESCRIBED IN ANY ESKO PRODUCT SUPPORT DOCUMENTATION, INCLUDING KNOWLEDGE BASE ARTICLES. ALL ESKO TECHNICAL DOCUMENTS, HOTFIXES, PATCHES AND SERVICE PACKS ARE SUBJECT TO CHANGE WITHOUT NOTICE.

LIMIT OF LIABILITY: BY DOWNLOADING OR IMPLEMENTING THE HOTFIXES, PATCHES AND SERVICE PACKS YOU AGREE THAT ESKO HAS MADE NO EXPRESS WARRANTIES TO YOU REGARDING SAID ITEMS, AND THAT SAID ITEMS ARE PROVIDED TO YOU 'AS IS' WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL ESKO OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL LOSS OF DATA, OR LOST BUSINESS PROFITS OR SPECIAL DAMAGES, THAT MAY OCCUR AS A RESULT OF IMPLEMENTING A HOTFIX, PATCH OR SERVICE PACK OR WORKAROUND, OR ANY SUGGESTION OUTLINED IN ANY ESKO PRODUCT SUPPORT TECHNICAL DOCUMENT, EVEN IF ESKO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Article information
Applies to

WebCenter 16

Created11-Aug-17
Last revised 
Author KSJ, TVRE
Case Number00842589, 00641534, 00694106, 00838708
Contents

What is a Hotfix?

A Hotfix is a software package that you can install on an existing installation of our software. Each hotfix contains fixes for one or more known issues in our released software.

Because there is always a small chance for a hotfix to cause new issues, you should only install Recommended Hotfixes, unless otherwise instructed by your Esko Software Support team.