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ArtPro and BRIX graphic kernel based tasks may fail unexpectedly when Automation Engine is under heavy load.


ArtPro and BRIX graphic kernel based tasks may stop working after a while with the following error:

BG_ECouldNotReadFromSocket: A request to send or receive data was 
disallowed because the socket is not connected and (when sending on a 
datagram socket using a sendto call) no address was supplied.

More Information

For installation instructions and to download the hotfix, go to 



Article information
Applies to

Automation Engine 16.0.2

Last revised 
Author FL
Case NumberCS00843220

What is a Hotfix?

A Hotfix is a software package that you can install on an existing installation of our software. Each hotfix contains fixes for one or more known issues in our released software.

Because there is always a small chance for a hotfix to cause new issues, you should only install Recommended Hotfixes, unless otherwise instructed by your Esko Software Support team.