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Summary

When using the PowerTrapper Client, clicking on Trap causes all palettes in Adobe® Illustrator® to close.

Symptoms

  1. With one file open, try to trap a file using PowerTrapper Client.
  2. In the PowerTrapper Client window, click on Trap.
  3. All palettes appear to close and Adobe® Illustrator® opens another screen.

Solution

This is caused by a preference in Adobe® Illustrator®.

In the Adobe® Illustrator®, open Preferences and disable the option Show The Start Workspace When No Documents Are Open.

Article information
Applies to

DeskPack all versions 

Created 26-Mar-18
Last revised 
Author SACO
Case Number

 00981168

Contents