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Imaging Engine tasks may fail if the output folder is located on a share using non-Latin (such as Chinese for instance) characters.


Imaging Engine tasks may fail with the following error message: "The output directory specified is not a valid supported output directory".

More Information

For installation instructions and to download the hotfix, go to



Article information
Applies to

 Automation Engine 16.0.2



Last revised 
Case NumberCS00851247

What is a Hotfix?

A Hotfix is a software package that you can install on an existing installation of our software. Each hotfix contains fixes for one or more known issues in our released software.

Because there is always a small chance for a hotfix to cause new issues, you should only install Recommended Hotfixes, unless otherwise instructed by your Esko Software Support team.