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At the end of October 2018, Esko releases a completely overhauled, modernised version of its Support Community. It offers the same features the previous incarnation of the Community had, but better! This includes:

  • Support Case registration
  • Esko User Forum discussions
  • Esko Ideas for product enhancement ideas
  • Live Chat with eSupport engineers

Here is a quick look at the main changes!

A completely redesigned home page

The new home page is no longer just a stream of updates on your Support Cases. Instead, you get:

  • Quick access to the different topics in our ever-growing User Forum
  • Support-related news, links and videos in the Recommended section
  • A quick list of your most recent Support Cases
  • Direct access to Case registration

Here's what this all looks like:

New filters in our Ideas platform that help you keep track of what matters to you

The new Ideas page offers some eagerly awaited new features:

  • On top of the previously available filters on Status (On Roadmap, Implemented, ...) and Category (Structural Design, Collaboration, ...), you can now filter the Ideas to show only ideas that:
    • You posted yourself, 
    • You voted for,
    • Were posted by your company.
  • You can now search in the Ideas to quickly check whether your idea already exists.

Here is a look at the new Ideas platform:

New Chat with Support button is always available

Jumping into a live text chat session with one of our experienced eSupport engineers has never been easier: just click the Chat with Support button that is always available at the bottom of the screen, wherever you are in the Support Community.

You no longer need to go to a specific Chat page on the Community, and whenever the Chat with Support button is available for clicking, that means that one or more of our eSupport staff are ready to support you.

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