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Summary

Comparison viewing may not be possible against older versions.

Symptoms

When a user tries to compare different versions of an artwork in Viewer, they are able to compare with only one earlier version (e.g: version 4 could be compared only with version 3, and version 6 with version 5).

Other versions in Document Select window are white (there is no document thumbnail visible). When a user tries to select an older version, they get the following error in the main Viewer window:

"Error! Error loading Approval info".

More Information

For installation instructions and to download the hotfix, go to: https://mysoftware.esko.com/hotfixes/details/1406033/

Article information
Applies to

 WebCenter 14.1.1

Created 21-Mar-19
Last revised 
AuthorTVRE
Case Number CS00880460
Contents

What is a Hotfix?

A Hotfix is a software package that you can install on an existing installation of our software. Each hotfix contains fixes for one or more known issues in our released software.

Because there is always a small chance for a hotfix to cause new issues, you should only install Recommended Hotfixes, unless otherwise instructed by your Esko Software Support team.