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Studio Designer files unable to be viewed in WebCenter Collada Viewer. Some files are not openend, others are opening really slow.


.zae files unable to open, or really slow to open.

Collada files that have textures with Japanese or Chinese characters in their name do not open inside the Collada viewer. The viewer is stuck on 'Loading 33%'.

More Information

For installation instructions and to download the hotfix, go to



Article information
Applies to

 WebCenter 16.1



Last revised 
Case Number CS00924895

What is a Hotfix?

A Hotfix is a software package that you can install on an existing installation of our software. Each hotfix contains fixes for one or more known issues in our released software.

Because there is always a small chance for a hotfix to cause new issues, you should only install Recommended Hotfixes, unless otherwise instructed by your Esko Software Support team.