Esko Logo Back to Esko Support
Choose your language for a machine translation:



ArtiosCAD is experiencing odd behaviors with Sophos antivirus installed. 


The users have Sophos antivirus installed along with using ArtiosCAD 18 and newer.  


The customer's IT will need to go into Sophos and disable the "Prevent cave code utilization" feature.
see Sophos documentation under 'Runtime Protection' for more details.

Article information
Applies to

ArtiosCAD 18

ArtiosCAD Enterprise 18



Last revised
Author KYBA
CW Number


An incorrect modification of values and parameters in the ArtiosCAD Defaults can cause critical problems that might lead to severe problems in the correct functioning of the program. Esko cannot guarantee the proper working of your ArtiosCAD installation due to an incorrect handling of parameters and settings. A reinstall might be mandatory in order to restore the original system state. For this reason, Esko recommends that you take regular backups of the ServerLib (Shared Defaults) folder, the database and the FileStore.

Please contact your local Esko Support team in case you need more advice related to backups.