KB268931116: ArtiosCAD - Sophos antivirus interfering with ArtiosCAD

Summary

ArtiosCAD is experiencing odd behaviors with Sophos antivirus installed.

Symptoms

The users have Sophos antivirus installed along with using ArtiosCAD 18 and newer.

Solution

The customer's IT will need to go into Sophos and disable the "Prevent cave code utilization" feature.
see Sophos documentation under 'Runtime Protection' for more details.

Article information
Applies to	ArtiosCAD 18 ArtiosCAD Enterprise 18
Created	27 Dec 2019
Last revised
Author	KYBA
CW Number

Contents

Note

An incorrect modification of values and parameters in the ArtiosCAD Defaults can cause critical problems that might lead to severe problems in the correct functioning of the program. Esko cannot guarantee the proper working of your ArtiosCAD installation due to an incorrect handling of parameters and settings. A reinstall might be mandatory in order to restore the original system state. For this reason, Esko recommends that you take regular backups of the ServerLib (Shared Defaults) folder, the database and the FileStore.

Please contact your local Esko Support team in case you need more advice related to backups.