Viewer Support for Microsoft Office files is not working correctly after upgrading to WebCenter 18.1.
After the upgrade, existing multi-page Excel and Word files cannot be viewed anymore. The Viewer displays the following message: “Error! Cannot read image parameters for file”.
New Excel and Word files get rendered normally but the Viewer displays the same message: “Error! Cannot read image parameters for file”.
For installation instructions and to download the hotfix, go to https://mysoftware.esko.com/Hotfixes/Details/201903010/18.1.
31 Dec 2019
06 Jan 2020
What is a Hotfix?
A Hotfix is a software package that you can install on an existing installation of our software. Each hotfix contains fixes for one or more known issues in our released software.
Because there is always a small chance for a hotfix to cause new issues, you should only install Recommended Hotfixes, unless otherwise instructed by your Esko Software Support team.