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  • KB269484324: Hotfix 201903010 for WebCenter 18.1
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Viewer Support for Microsoft Office files is not working correctly after upgrading to WebCenter 18.1.


After the upgrade, existing multi-page Excel and Word files cannot be viewed anymore. The Viewer displays the following message: “Error! Cannot read image parameters for file”.

New Excel and Word files get rendered normally but the Viewer displays the same message: “Error! Cannot read image parameters for file”.

More Information

For installation instructions and to download the hotfix, go to



Article information
Applies to

 WebCenter 18.1



Last revised


Case Number CS01144704

What is a Hotfix?

A Hotfix is a software package that you can install on an existing installation of our software. Each hotfix contains fixes for one or more known issues in our released software.

Because there is always a small chance for a hotfix to cause new issues, you should only install Recommended Hotfixes, unless otherwise instructed by your Esko Software Support team.