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PANTONE not printed correctly when 'Override Substrate' option is enabled.


A certain image in the file after ripping changes to very vague or almost disappears.

Adobe® Illustrator®-Export-Normalized PDF: With this normalized PDF file in PackEdge, the thin lines are clear.

After ripping (can use default Rip ticket although uploaded), the lines disappear on some area.

More Information

For installation instructions and to download the hotfix, go to



Article information
Applies to

Pack Proof 18.1


Last revised 
Case Number



What is a Hotfix?

A Hotfix is a software package that you can install on an existing installation of our software. Each hotfix contains fixes for one or more known issues in our released software.

Because there is always a small chance for a hotfix to cause new issues, you should only install Recommended Hotfixes, unless otherwise instructed by your Esko Software Support team.