KB284168324: Automation Engine - Optimize PDF tasks fails

Summary

Optimize PDF tasks and Apply PDF Action list fails.

Symptoms

Optimize PDF tasks and Apply PDF Action list fails with message:

• Entered stage "Loading input file."
• Retrying to open input file: D:\ExampleJobContainer\testjob\testfile.pdf.
• Retrying to open input file: D:\ExampleJobContainer\testjob\testfile.pdf.
• Retrying to open input file: D:\ExampleJobContainer\testjob\testfile.pdf.
• Retrying to open input file: D:\ExampleJobContainer\testjob\testfile.pdf.
• ERROR: Could not open input file: D:\ExampleJobContainer\testjob\testfile.pdf.

Solution

Problem is caused by temporary file cannot be created on C:\windows\temp\EskoPids folder.

To solve the problem:

• Set the permission on the C:\windows\temp folder to read/write access for the administrators group.