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Imaging Engine tasks: The ripping process may fail in case a Printing Condition is selected.


Selecting a Printing Condition may cause Imaging Engine tasks to fail either in case of a remote RIP server, with one of the below errors:

  • "Could not retrieve printing condition data from the server"
  • "Invalid printing condition specified: <printing condition>"
  • or in case of Crystal NP screens (based on R/E/F dot), with a "NumberFormatException" error

More Information

For installation instructions and to download the hotfix, go to



Article information
Applies to

Automation Engine 18.0.1



Last revised 
Case Number



What is a Hotfix?

A Hotfix is a software package that you can install on an existing installation of our software. Each hotfix contains fixes for one or more known issues in our released software.

Because there is always a small chance for a hotfix to cause new issues, you should only install Recommended Hotfixes, unless otherwise instructed by your Esko Software Support team.