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On a computer containing Plato and ArtiosCAD, upgraded only Plato from version 18 to version 20 and did not install CADx. Also did not upgrade ArtiosCAD to version 20.


Plato launched, but eventually opens after five minutes. Opening existing files take about two to three minutes. "CADx not installed" error message appears.


Upgrade ArtiosCAD to version 20. ArtiosCAD and Plato must be on the same version.

Article information
Applies to

 Plato 20



Last revised
Author LMJ
Case Number 01399779