KB317527115: Plato - Takes over five minutes to open Plato after upgrading to version 20

Summary

On a computer containing Plato and ArtiosCAD, upgraded only Plato from version 18 to version 20 and did not install CADx. Also did not upgrade ArtiosCAD to version 20.

Symptoms

Plato launched, but eventually opens after five minutes. Opening existing files take about two to three minutes. "CADx not installed" error message appears.

Solution

Upgrade ArtiosCAD to version 20. ArtiosCAD and Plato must be on the same version.

Article information
Applies to	Plato 20
Created	03 Feb 2021
Last revised
Author	LMJ
Case Number	01399779

Contents