KB320653394: HOTFIX 202006039 for ArtPro 20.0

Summary

Cannot save files to the file server from ArtPro 20 (specific setup).

Symptoms

Try to save a file on a server (save ArtPro, export PDF, …).
In certain environments - typically but not exclusively environments where a virus scanner is active -, this will lead to an error being displayed: "Error#-54 while opening file".
On the server, a file has been generated but it is empty (0kB).

More Information

For installation instructions and to download the hotfix, go to https://mysoftware.esko.com/Hotfixes/Details/202006039/20.0.

Article information
Applies to	ArtPro 20.0
Created	11 Mar 2021
Last revised
Author	DIPE
Case Number	CS01312502

Contents

What is a Hotfix?

A Hotfix is a software package that you can install on an existing installation of our software. Each hotfix contains fixes for one or more known issues in our released software.

Because there is always a small chance for a hotfix to cause new issues, you should only install Recommended Hotfixes, unless otherwise instructed by your Esko Software Support team.