KB325908728: DeskPack - Trapping tools are not accessible

Summary

A file is open in Adobe^® Illustrator^® and you try to trap the file via Window > Esko > PowerTrapper Classic. All options except Rich Black are grayed out.

Symptoms

1. Open or create a file in Adobe Illustrator.
2. Try to trap the file with PowerTrapper Classic.
3. All options except Rich Black are grayed out.

Solution

The file is most likely in PDF+ mode. To check this:

1. Open the Esko Ink Manager, Window > Esko > Ink Manager.
2. In the upper right corner, click the three lines to get the drop down menu.
   
   
   
   
3. If the file is set as PDF+(Processing Steps Support) change it to Normalized PDF Compatibility.
   
   

Workaround

PDF+ documents cannot be trapped using PowerTrapper. You can use the new Trapper to trap PDF+ as well as Normalized PDF files via Window > Esko > Trapper.