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Summary

Downloading shapes from the Shapes Store via the Adobe® Illustrator® plugin is not possible.

Symptoms

In the Shapes Preferences, the Server Address is set to shapes.esko.com.

In Adobe Illustrator, going to File > Structural Design > Open from Shapes..., shows this error:

But this was working earlier.

Solution

Issue is resolved in the new build of the Esko Data Exchange plugin 22.03.28 and it can be downloaded from mysoftware.esko.com.

Here is a direct link : https://mysoftware.esko.com/Hotfixes/Details/202203007/22.03

Article information
Applies to

Studio Suite 22.03 and older
Shapes Store

Created

 

Last revised
AuthorEVST
Case Number
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