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Summary

When you activate or de-activate an Esko license on a Local License Manager or a Network License Manager, you get the following error:


Exception: Could not connect to activation server.

Internal Error Message: Error 35: Unknown SSL protocol error in connection to licensingservices.esko.com:443

or
Exception: Could not connect to activation server.
Internal Error Message: Error occurred in transport

 

Solution

To troubleshoot this issue, you can choose between following options:

  • Upgrade of License Manager
    - Upgrade your Local or Network License Manager to a higher version (at least version 16.0.0). You can find these in the "Archived" section on mysoftware.esko.com 
    - Activate/de-activate the license again

  • Offline activation
    - Go to https://www.esko.com/en/support/downloadsandlicenses/activation 
    - Follow the offline activation flow


Article information
Applies to

Esko software version 14.1 and older

Created

  

Author ELDE
Contents