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CAD-X 21 module cannot be loaded in PackEdge-Plato 20.


After the installation of CAD-X 21.07 (build 2754) or ArtiosCAD 21.07, the CAD-X plugin cannot be loaded anymore in PackEdge-Plato 20.0.

This error message is shown: “Loading CAD-X plugin. Error: Unable to Create CAD-X Control-Create failed”.

Also some CAD based functionality is missing in PackEdge-Plato 20.0.

More Information

For installation instructions and to download the hotfix, go to

Article information
Applies to

PackEdge 20.0

Plato 20.0



Last revised
Case Number PE-1141

What is a Hotfix?

A Hotfix is a software package that you can install on an existing installation of our software. Each hotfix contains fixes for one or more known issues in our released software.

Because there is always a small chance for a hotfix to cause new issues, you should only install Recommended Hotfixes, unless otherwise instructed by your Esko Software Support team.